What do you need help with?
How long will it take to complete the switch?
Will I lose power between switching?
Can I change my mind?
How can I pay my bill without Direct Debit?
How do you calculate my bill?
What payment plans do you offer?
What if I’m struggling to pay my bill?
What sources of energy do you use?
Is ethical energy more expensive?
What fuel options do you offer?
How do I provide my gas meter readings?
How do I provide my electricity meter readings?
What do I need to complete my switch?
Why Should I Create An Online Account?
Why should I choose Brighter World?
What is Brighter World’s mission?
How are you different from other ethical energy providers?
Energy saving tips
Make a complaint
If you want to switch to us over the phone you can contact our freephone UK call centre from 8am-8pm Monday to Friday, or Saturday 9am to 5pm on: